FAQ’s

We generally take 3-5 working days to package our items.

You will be notified via whatsapp/email once your order is ready for collection.

After payment we will contact you via whatsapp to finalize courier.

Courier pricing:

Collection in Lenasia – Free

Door to Door delivery – R100

Please ensure that an accurate delivery address is provided, as well as contact details including your email address, so that tracking updates can be sent to you directly

We may offer advice /suggestions on products /colours however, the final decision is up to you.

Kindly contact us using the floating whatsapp button on our page.

We will thereafter help you to the best of our ability.

Purple Box does not accept returns or provide refunds for products purchased through the Website. All sales are final.

Due to the Nature of our products, we can’t accept any opened or used products for returns.

If however there are any damages or shortages, please report it within 24 hours from receiving your parcel.

Yes, orders can be collected in Lenasia, please confirm a suitable time before coming through